Frequently Asked Questions
Do you have any questions about your orders, or products? Please keep reading below.
If any of your questions are not covered on this page or if you are looking for a live interaction we will be happy to chat or talk with you. Click on the chat bubble on this page or call us at 1-440-827-2065
We offer live online and phone support from Monday through Saturday, 8 a.m. to 5 p.m. ET. Otherwise, we respond within 24 hrs.
Yes, we do ship internationally. For more details, visit our Shipping page, here.
We ship our orders from our warehouse in Ohio, USA.
It will take from 2-7 business days to receive your order, depending on the shipping service you have selected and your location.We process orders from Monday to Friday (except holidays). It does take us one business to prepare your order before we can ship it out. Orders placed after 1 PM EST, will be shipped out the next day.As soon your order has been prepared and ready to ship if you selected "Standard shipping" it may take 3-7 business days to arrive.Orders shipped with "Expedited Shipping" service, will take 2-3 business days to arrive, approximately
Send us an email including your order number and we will share the instructions on how to return your order.
Payments & Returns
All prices listed on our site are in $US (American dollars).
We take all major credit cards (Visa, American Express, Discover, MasterCard) as well as PayPal Checkout. Most prepaid cards work just fine on our site. But, if you are having trouble using a prepaid card, please make sure the card is registered with a billing address; otherwise, it may not work.
Oh no! Your payment could have been declined for several reasons. The most common reason might be that your payment details were entered incorrectly.Be sure to double-check your payment details before submitting the order! If you are still experiencing payment problems, please contact your bank for more details.
It can take another 5 -10 working days for the bank to reflect the refunded sum on your account, depending on your bank's policy. All refunds are returned to your initial payment method.
We are an online-only retailer. You may shop our products on Amazon, eBay and at offernova.com
Connect with us on your preferred channel:1- Chat: chat with us here:2- Email: Send us a note: email email@example.com or use online support on our website at click here.3- Phone: You can call our customer service department at 1-855-230-0071
We recommend the following skincare daily regime:
1- Start by cleansing your skin.
2- Exfoliate- depending on your skin type, do this one or twice a week.
3- Follow up with your skin toner and let dry.
4-Gently pat a thin layer of serum and let it absorb.
5- Apply your favorite moisturizer.
6- Don't forget the sunscreen!
We encourage you to first talk to your healthcare professional regarding any health concerns when using any health supplement or personal care products.
No, we never test our products on animals. We only test on humans, ourselves!
Our products are made in the United States. We source the purest, best ingredients from the US and from around the world. We partner with industry experts to formulate and craft products that are both safe and effective.
Our supplements do not contain unnecessary, damaging components. It is with our customers in mind that we take our duty seriously.We created our product formulations by focusing on using organic and natural ingredients without the use of harmful parabens, sulfates, mineral oil, or questionable ingredients.
PLACING AN ORDER
We accept all major credit cards (Visa, American Express, Discover, MasterCard) as well as PayPal.Most prepaid cards work just fine on our site. But, if you are having trouble using a prepaid card, please make sure the card is registered with a billing address; otherwise, it may not work.
We offer a 60-days No-Questions-Asked guarantee. Your 100% satisfaction is our priority—anything less than that, and we will give your money back, guaranteed.
Yes, we do. We believe that great offers and exclusive deals are a great way to thank our customers for their valued trust. Sign up on the Offernova Club, here and receive your welcome treat instantly.
At the moment, we do not offer a wholesale program. Please sign up on the waiting list to be notified once it becomes available.
We do charge sales tax in many states. After adding your favorite products to the cart, you will see any relevant sales tax at checkout.
We will happily arrange a swift replacement when your product comes damaged, or you got the wrong item.You may return your purchase to us within 60 days of the date you received the item, no questions asked.Refunds will be issued to the same method of payment as the original payment, and we will email you the shipping label, so you only need to drop it at the Post Office. Please fill in our Online Return Form or write to us at firstname.lastname@example.org with your order number and some images of the item you want to return.
Sales taxes are not included in the price but calculated at checkout. For international orders, the client is responsible for any import taxes or duties. To find out if any are applicable, contact your local agent or import/customs agency to understand any potential fees that might be assessed.
ABOUT MY ORDER
Any changes to the address must be made as soon as possible and before the order is shipped.Please contact us at email@example.com to see if your order is still eligible to change. Our Customer Support will assist you with any changes.
If you would like to make any adjustments to a recent order, please email firstname.lastname@example.org or call us and we will check your alternatives.
Please contact us at email@example.com. Having the order ID at hand or the email address you used to place the order is of great help for us to quickly locate your order.
First, try resetting your password using the reset password link below the login box. Then, instead of copying and pasting your temporary password from your email, type it into the password box. If that doesn't work, contact us via email or chat, and we will be happy to reset it for you.
We're sorry to see you go! If for any reason you would like to unsubscribe or delete your account, contact us at firstname.lastname@example.org. Share with us your account email and our customer happiness agents will help you with your request.
Yes, you can! You may do this by visiting your "My Account" and logging in. We can also help you directly. Send us an email at email@example.com with your account email and the changes to be updated. Our customer happiness team will be happy to help.