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Frequently Asked Questions

1- Do you ship internationally?

Yes! We do. For more information visit our shipping page.

2- How much does shipping cost?

Shipping costs depend on the destination and the order volume, please visit this page for more information.

3- Do you offer expedited shipping?

Yes, we offer expedited shipping. Please visit this page for more information

4- Do you ship to PO Boxes?

For most products, yes. If you provide a PO Box address can we cannot deliver to, we will contact you and inform you as soon we are processing your order. 

5- Do you offer coupons or discounts to new customers?

Yes, we do. We believe offering great prices to customers is a key to any business. 

Sign up on the Offernova Club and receive your welcome treat instantly!

6- How do I track my order?

As soon your order is shipped, you will receive an email with the tracking ID and a link to see it live. In the case you cannot find your tracking number, please contact us via live chat or email and we will be happy to assist you. 

7- I am having trouble logging into my account, what should I do?

First, try resetting your password using the reset password link below the login box. Then, instead of copying and pasting your temporary password from your email, type it into the password box. If that doesn't work, contact us via email and we will be happy to reset it for you.

8- I would like to return the product(s) I ordered, what should I do?

First, visit our returns page to make sure your order qualifies for a return. Then, follow the instructions on the return page to send your product(s) back to us. Once we receive your returned products, we will promptly process your refund amount and your original method of payment will be credited.

9- Do you store my credit card information?

No. Your payment is processed using the securest payment processing technology available. Throughout this entire process and after your transaction is complete, no employee of offernova.com (nobody at all actually) ever has access to your credit card information.

10- Do you offer wholesale or bulk discounts?

At the moment our partner program is not accepting new applications. Send us a message sharing your interest and some background information about your business and we will notify you once it becomes available. 

11- What payment methods do you accept?

We take all major credit cards (Visa, American Express, Discover, MasterCard) as well as PayPal Checkout. Most prepaid cards work just fine on our site. But, if you are having trouble using a prepaid card, please make sure the card is registered with a billing address, otherwise, it may not work.

12-  If I have a question not covered on this page, what is the best way to contact you?

For any additional questions, please contact us via chat, or simply email us at hello@offernova.com and we will be happy to help you! You may also call us at 1-855-230-0072

 

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