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Unleash the Power of Nature

CONTACT US!

Our Customer Care team is just a chat away! Are you looking for a live time interaction?

Contact us via chat or call us at: 1-855-230-0071

We offer live online support from Monday through Saturday, 8 a.m. to 5 p.m. ET Otherwise we respond within 24 hrs.


ABOUT OFFERNOVA

What is inside Offernova products?

Our products consist of elements found in nature and proven by science. We strive to deliver the cleanest, healthiest products possible.

For the specific ingredients of each product, please visit the relevant "Full Ingredient List" section at the bottom of each product catalog page.

Where are your products made?

Our products are made in the United States. We source the purest, best ingredients from the US and from around the world. We partner with industry experts to formulate and craft products that are both safe and effective.

Do you use parabens or sulfates in Offernoval products?

Our supplements do not contain unnecessary, damaging components. It is with our customers in mind that we take our duty seriously.

We created our product formulations by focusing on using organic and natural ingredients without the use of harmful parabens, sulfates, mineral oil, or questionable ingredients.

Are Offernova products tested on animals?

No, we never test our products on animals. We only test on humans, ourselves!

Who is Offernova?

Offernova is a leading beauty and health supplements, online retailer.

Our mission is to help you live a healthier life. Dedicated to this purpose, we offer groundbreaking formulas that intersect the power of nature and science.

Where are your stores located?

We are an online-only retailer. You may shop our products on Amazon, eBay and at offernova.com

How do I contact Offernova?

Connect with us on your preferred channel:

1- Chat: chat with us here:

2- Email: Send us a note: email hello@offernova.com or use online support on our website at click here.

3- Phone: You can call our customer service department at1-855-230-0071

I don't know where to start. Do you have any suggestions to get started?

We recommend the following skincare daily regime:

  • Start by cleansing your skin.
  • Exfoliate- depending on your skin type, do this one or twice a week.
  • Follow up with your skin toner and let dry.
  • Gently pat a thin layer of serum and let it absorb.
  • Apply your favorite moisturizer.
  • Don't forget the sunscreen!

Can I continue to use your products when I am pregnant or breastfeeding?

We encourage you to first talk to your healthcare professional regarding any health concerns when using any health supplement or personal care products.

PLACING AN ORDER

Do you ship outside the USA?

Yes, we do ship internationally. For more details, visit our Shipping page, here.

What payment methods do you accept?

We accept all major credit cards (Visa, American Express, Discover, MasterCard) as well as PayPal.

Most prepaid cards work just fine on our site. But, if you are having trouble using a prepaid card, please make sure the card is registered with a billing address; otherwise, it may not work.

What guarantees do you offer on your products?

We offer a 60-days No-Questions-Asked guarantee. Your 100% satisfaction is our priority—anything less than that, and we will give your money back, guaranteed.

Do you offer any discounts or coupons?

Yes, we do. We believe that great offers and exclusive deals are a great way to thank our customers for their valued trust. Sign up on the Offernova Club,here and receive your welcome treat instantly.

Do you share my information once I sign up to become a VIP?

No, your privacy is important to us. We do not share your contact info in any case.

Do you provide wholesale products for other businesses such as a salon or spa?

At the moment, we do not offer a wholesale program. Please sign up on the waiting list to be notified once it becomes available.

Will I be charged sales tax?

We do charge sales tax in many states. After adding your favorite products to the cart, you will see any relevant sales tax at checkout.

SHIPPING & RETURNS

How much are the delivery fees in the United States? 

Standard shipping (3-5 business days) is only $4.95

Expedited shipping (2-3 business days) on orders below $75.00 is only $9.95

All US orders above $50 ship free!

Do you offer free shipping?

¡Yes, we do! At the moment, we provide free shipping in the USA only.

Free Standard Shipping on orders above $50, before taxes.

Free expedited shipping on orders above $75, before taxes.

When will I receive my order?

It will take from 2-7 business days to receive your order, depending on the shipping service you have selected and your location.

We process orders from Monday to Friday (except holidays). It does take us one business to prepare your order before we can ship it out. Orders placed after 1 PM EST, will be shipped out the next day.

As soon your order has been prepared and ready to ship if you selected "Standard shipping" it may take 3-7 business days to arrive.

Orders shipped with "Expedited Shipping" service, will take 2-3 business days to arrive, approximately.

Do you ship internationally?

Yes, we do. Get all the details on our official Shipping page, here.  

What is your return policy?

We will happily arrange a swift replacement when your product comes damaged, or you got the wrong item.

You can also request a replacement by filling in our Online Return Form.

You may return your purchase to us within 60 days of the date you received the item, no questions asked.

Refunds will be issued to the same method of payment as the original payment, and we will email you the shipping label, so you only need to drop it at the Post Office.  

Please fill in our Online Return Form or write to us at hello@offernova.com with your order number and some images of the item you want to return.

How long does it take to get a refund?

It can take another 5 -10 working days for the bank to reflect the refunded sum on your account, depending on your bank policy. All refunds are returned to your initial payment method.

PAYMENT

In what currency will I be charged?

All prices listed on our site are in $US (American dollars).

Are taxes included in the price stated?

Sales taxes are not included in the price but calculated at checkout.For international orders, the client is responsible for any import taxes or duties. To find out if any are applicable, contact your local agent or import/customs agency to understand any potential fees that might be assessed.

What payment methods do you accept?

We take all major credit cards (Visa, American Express, Discover, MasterCard) as well as PayPal Checkout. Most prepaid cards work just fine on our site. But, if you are having trouble using a prepaid card, please make sure the card is registered with a billing address; otherwise, it may not work.

Why was my payment declined?

Oh no! Your payment could have been declined for several reasons. The most common reason might be that your payment details were entered incorrectly. Be sure to double-check your payment details before submitting the order! If you are still experiencing payment problems, please contact your bank for more details.

Can I pay by installments?

We do not offer payments by installments at the moment.


ABOUT MY ORDER

After placing an order can I change my shipping address?

Any changes to the address must be made as soon as possible and before the order is shipped.

Please contact usat hello@offernova.com to see if your order is still eligible to change. Our Customer Support will assist you with any changes.

After placing an order, can I change it?

There is no way to change a previously placed order.

If you would like to make any adjustments to a recent order, please email hello@offernova.com or call us and we will check your alternatives.

Who should I contact if my shipment has not arrived on time?

Please contact us at hello@offernova.com. Having the order ID at hand or the email address you used to place the order is of great help for us to quickly locate your order.  

MY ACCOUNT

 I am having trouble logging into my account, what should I do?

First, try resetting your password using the reset password link below the login box. Then, instead of copying and pasting your temporary password from your email, type it into the password box. If that doesn't work, contact us via email, and we will be happy to reset it for you.

I want to delete my account/ unsubscribe from the mailing list.

We're sorry to see you go! If for any reason you would like to unsubscribe or delete your account, contact us athello@offernova.com. Share with us your account email and our customer happiness agents will help you with your request.

Where can I change my account information?

Yes, you can! You may do this by visiting your "My Account" and logging in. We can also help you directly. Send us an email athello@offernova.com with your account email and the changes to be updated. Our customer happiness team will be happy to help.


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