OFFERNOVA.com guarantees 100% satisfaction. You will be notified as soon your order has been shipped and we will follow up and support you until you order has been safely received by you.
Your satisfaction is important to us. That is why we have 60 days exchange/refund policy in place; you need to contact our customer service team in order to receive the appropriate resolution.
You’re qualified an exchange/refund if:
- You are not 100% satisfied with the received item.
- The received item is defective.
- The received item is not as described.
- Received incorrect item.
Note: Customers may be requested to provide pictures of the received item to qualify for exchange/refund.
No Refund If:
We value our customers. If you have placed an order with a wrong item; you need to contact our customer services in order to receive the appropriate resolution.
You’re not eligible for the exchange/refund for the following reasons, if:
- The return process is not initiated within 60 days of the shipment delivery date.